Frequently Asked Questions
What insurance plans do you accept?
We accept the following insurance plans:
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Aetna
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BCBS/Anthem
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Includes - NM, HMO, PPO, Centennial, UNM Group, other states, FED Blue
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Excludes - some BCBS NM Medicare Advantage
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Cigna
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GEHA
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New Mexico Medicaid
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Medicare
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Molina
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Presbyterian
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Includes - PPO, HMO, most metal plans, Medicare/Senior, Centennial
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Excludes - ENGAGE Plan
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United Health Care
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Includes - HMO, PPO, Centennial, Medicare, Allsavers, BIND, UMR
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Tricare West, Tricare For Life (Excludes Tricare East and Champus/VA)
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Western Skies
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Includes - Commercial and Exchange plans Ambetter, Allwell
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Patients may still need to meet out of network deductible with plan before plan will pay or reimburse provider.
Please note that insurance providers have different types of plans with differing levels of coverage. We recommend you contact your insurance provider/health plan representative to verify that your health plan covers the care you need at Mariposa Family Medicine before making an appointment and establishing with us.
How do I schedule an appointment?
Please call our office at 505-859-4191 to schedule an appointment.
​As a courtesy, we will send a reminder text and/or e-mail for your appointments.
What do I need to bring to my appointment?
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Insurance card (we also verify insurance prior to your visit)
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Driver’s License or Government Photo Identification
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Co-payment is due at your visit. We accept major credit cards, health savings account cards, and cash.
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Current prescription medication bottles or a list of medications including dosage
​How do I get my prescription refilled?
Please call your pharmacy to request a refill on all your prescriptions written by a Mariposa Family Medicine provider. The pharmacy will send an electronic refill request to the provider. Please allow up to 72 hours for refill requests. Do not call the office unless the pharmacy directs you to. Do not request refills in the Patient Portal; electronic requests from the pharmacy are processed sooner than requests in the Patient Portal.
We do not fill prescriptions or prescribe medications over the phone or after hours. We do not prescribe new medications without a visit to one of the Mariposa Family Medicine providers.
What happens if I'm late to my appointment?
We ask that you please arrive 10 minutes prior to your appointment time. If you are more than 10 minutes late (5 minutes for ACUTE visits) you may have to reschedule your appointment and will be subject to the cancellation fee listed below.
What is your policy on No-Shows, Cancellations, Rescheduling?
When you schedule an appointment with us we set aside enough time to provide you with the highest quality of care.
Should you need to cancel or reschedule your appointment, please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.
Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request a 24 hour notice. Please contact our office as soon as possible to give us time to schedule other patients who are on our appointment waitlist.
Missed appointments, or appointments cancelled without a 24 hour notice, will incur a fee.
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INITIAL Appointment - If you no-show or cancel without more than a 24 hour notice, you may not be allowed to reschedule depending on the owner's discretion.
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FIRST Time - If you no-show, or cancel or reschedule your appointment without a 24 hour notice, you will be charged a $40.00 fee.
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SECOND Time - If you no-show, or cancel or reschedule your appointment without a 24 hour notice, you will be charged a $50.00 fee.
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THIRD Time - If you no-show, or cancel or reschedule your appointment without a 24 hour notice, you will be charged a $75.00 fee and may be dismissed from Mariposa Family Medicine.
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The fee is charged to the patient, not to the insurance company, and is due at the time of the patient's next office visit or is billed to the patient by mail. We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office as soon as possible.
What's your narcotics policy?
As a rule, we do not prescribe narcotics for chronic pain and will refer you to a pain specialist for narcotics management. Mariposa Family Medicine providers may prescribe short term narcotics (7-10 days) if appropriate. We do not keep any narcotics on site.